Quality Policy

It is the policy of Corning Incorporated to achieve Total Quality through Performance Excellence. Performance Excellence is Quality in Action - Values, Execution, and Improvement. This means each of us, individually and in teams, will understand, anticipate, and surpass the expectations of customers and markets without error, on time, every time.

Four Principles of Total Quality
Meet the Requirements
Produce Error-Free Work
Manage by Prevention
Measure by Cost of Quality

Ten Quality Action Steps
Management Commitment
Quality Improvement Team
Education
Measurement
Goal Setting
Cost of Quality
Communication
Corrective Action
Recognition
Quality Commitment Event